Terms of service
Last updated: 19 September 2026
These Terms of Service ("Terms") govern your use of the website operated by CDS SOURCING LIMITED and your purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. About Us
CDS SOURCING LIMITED
Company Number: 16332311
Business Address:
Fiveways, 57-59 Hatfield Road
Potters Bar, Hertfordshire
United Kingdom, EN6 1HS
Phone: +44 3308080170
Email: help@cdssourcing.shop
2. Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not:
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Violate applicable laws or regulations.
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Attempt to gain unauthorised access to our website or systems.
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Interfere with the operation or security of our website.
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Introduce malicious software or harmful code.
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Use our website for fraudulent or deceptive purposes.
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Copy, reproduce, or exploit our website content without permission.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
3. Products
We sell vases, flowers, and related products through our online store.
We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, and other information are accurate. However, colours and appearance may vary depending on your device or screen settings.
Where products contain natural flowers or other natural materials, variations in colour, size, shape, texture, and appearance may occur. Such variations may be natural characteristics of the product.
4. Product Availability
All products are subject to availability.
We reserve the right to limit quantities, discontinue products, or change product specifications at any time.
If you place an order for a product that subsequently becomes unavailable, we will contact you and, where appropriate, offer a refund or alternative solution.
5. Prices
Prices displayed on our website are subject to change without notice.
The applicable price is generally the price displayed at the time you place your order, subject to obvious pricing errors or circumstances where we are required by law to correct an error.
Any applicable delivery charges will be displayed at checkout.
6. Orders
When you place an order, you are making an offer to purchase the products selected by you.
After placing an order, you may receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including product availability, suspected fraud, incorrect pricing, payment problems, or errors in product information.
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
7. Payment
Payment must be successfully completed before an order is processed, unless another payment arrangement has been expressly agreed with us.
Payments may be processed by third-party payment providers. Your use of those payment services may also be subject to the provider's own terms and conditions.
8. Delivery
We currently ship to customers in the United Kingdom and United States.
Our estimated standard delivery time is 5–8 business days after dispatch.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including courier delays, severe weather, customs procedures, strikes, public holidays, or other unforeseen circumstances.
For further information, please see our Shipping Policy.
9. Returns and Refunds
Our returns and refunds are governed by our Refund & Returns Policy.
Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded.
If a product is faulty, damaged, incorrectly supplied, or does not conform to applicable legal requirements, you may have additional rights under applicable law.
10. Flowers and Perishable Products
Flowers and other perishable products may have specific handling, cancellation, return, and refund conditions because of their nature.
Natural flowers may vary in appearance and may deteriorate over time.
Nothing in this section limits any statutory rights you may have where products are faulty, damaged, misdescribed, or otherwise fail to meet applicable legal requirements.
11. Accuracy of Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, we do not guarantee that all website content will always be complete, accurate, current, or free from errors.
If we discover an error affecting your order, we may contact you to correct the error or provide an appropriate remedy.
12. Intellectual Property
Unless otherwise stated, all content on our website, including text, photographs, graphics, logos, designs, product descriptions, and other materials, is owned by or licensed to CDS SOURCING LIMITED.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by law.
13. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, such as payment processors, delivery providers, analytics services, or other technology providers.
We are not responsible for the content, availability, security, or policies of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
14. Limitation of Liability
To the extent permitted by applicable law, CDS SOURCING LIMITED will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded or limited.
For consumers, nothing in these Terms is intended to exclude or restrict mandatory statutory rights or remedies.
15. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, fire, power or telecommunications failures, strikes, transport disruption, government action, civil emergencies, pandemics, cyber incidents, or significant disruption to our suppliers or delivery partners.
Where such circumstances occur, we will make reasonable efforts to minimise their effect and continue providing our services where possible.
16. Privacy
Our collection and use of personal information is described in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, products, services, business practices, or legal requirements.
The updated Terms will be posted on this page with a revised "Last updated" date.
Your continued use of the website after changes are posted means that the updated Terms will apply to future use of the website.
18. Governing Law
These Terms are intended to comply with applicable laws.
For customers in the United Kingdom, these Terms are generally governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.
For customers in the United States, mandatory consumer protection laws applicable in the customer's state may apply where required by law.
Nothing in these Terms is intended to deprive consumers of mandatory rights available to them under applicable law.
19. Contact Us
If you have questions about these Terms or your order, please contact us:
CDS SOURCING LIMITED
Company Number: 16332311
Fiveways, 57-59 Hatfield Road
Potters Bar, Hertfordshire
United Kingdom, EN6 1HS
Phone: +44 3308080170
Email: help@cdssourcing.shop