Refund policy

Last updated: 19 September 2026

At CDS SOURCING LIMITED, we want you to be happy with your purchase. If you are not satisfied with your order, this Refund & Returns Policy explains your options for requesting a return, replacement, or refund.

1. Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with its original packaging, where reasonably possible.

  • Not have been damaged, altered, or used after delivery.

  • Include proof of purchase or the relevant order number.

We reserve the right to refuse a return where the product has been damaged or used after delivery, except where the item is faulty or damaged upon arrival.

2. Faulty or Damaged Items

If your vase or flowers arrive damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number.

  • Photographs of the product.

  • Photographs of the packaging.

  • A description of the problem.

We may offer a replacement, repair where appropriate, or refund depending on the circumstances and applicable consumer rights.

Please do not dispose of a damaged item or its packaging until we have had an opportunity to review the issue.

3. Change of Mind

If you change your mind about your purchase, you may be eligible to return the item in accordance with this policy and applicable consumer protection laws.

The item should be unused and in its original condition.

For eligible change-of-mind returns, the customer may be responsible for the cost of returning the item unless otherwise required by applicable law or agreed by CDS SOURCING LIMITED.

4. Flowers and Perishable Products

Because flowers and other perishable products can deteriorate naturally, they may be subject to different return and cancellation conditions.

Perishable items may not be eligible for return simply because you have changed your mind, particularly after they have been prepared or delivered.

This does not affect your statutory rights if an item arrives faulty, damaged, or does not conform to the contract.

If you have an issue with flowers received, please contact us promptly with photographs so we can assess the issue.

5. How to Request a Return

To request a return, please contact us before sending anything back.

Email:

help@cdssourcing.shop

Please include:

  • Your full name

  • Order number

  • Product(s) you wish to return

  • Reason for the return

  • Photographs, where relevant

We will provide return instructions where your return is approved.

Please do not send products to our business address unless we have specifically instructed you to do so.

6. Return Shipping

Unless the product is faulty, damaged, incorrect, or otherwise covered by applicable consumer law, the customer may be responsible for the cost of return shipping.

Where an item is confirmed to be faulty, damaged, or incorrectly supplied, CDS SOURCING LIMITED will provide an appropriate remedy in accordance with applicable law.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for items that are lost while being returned to us.

7. Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If your refund is approved, the refund will normally be issued to the original payment method.

Please allow reasonable processing time for the refund to appear in your bank or payment account, as the time taken can vary depending on your payment provider.

8. Partial Refunds

In certain circumstances, a partial refund may be offered where an item has a minor issue but you choose to keep the product.

Any partial refund offered will be discussed with you before it is processed.

9. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us as soon as possible.

We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable remedy.

10. Statutory Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

For customers in the United Kingdom, statutory consumer rights may apply to faulty, damaged, misdescribed, or otherwise non-conforming goods.

For customers in the United States, applicable federal and state consumer protection laws may also provide rights or remedies.

Where applicable law provides rights that are more favourable than the terms of this policy, those legal rights will apply.

11. Contact Us

If you have questions about returns or refunds, please contact us:

CDS SOURCING LIMITED
Company Number: 16332311
Fiveways, 57-59 Hatfield Road
Potters Bar, Hertfordshire
United Kingdom, EN6 1HS

Phone: +44 3308080170
Email: help@cdssourcing.shop