Privacy policy

Last updated: 19 September 2026

CDS SOURCING LIMITED ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. About Us

CDS SOURCING LIMITED
Company Number: 16332311

Registered/business address:
Fiveways, 57-59 Hatfield Road
Potters Bar, Hertfordshire
United Kingdom, EN6 1HS

Phone: +44 3308080170
Email: help@cdssourcing.shop

For privacy-related questions, please contact us using the details above.

2. Information We Collect

Depending on how you interact with our website and services, we may collect information such as:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and transaction information

  • Products purchased or viewed

  • Information you provide when contacting customer support

  • Information relating to returns, refunds, or complaints

  • Website usage and technical information, such as IP address, browser type, device information, and pages visited

  • Information collected through cookies and similar technologies

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Arrange delivery of purchased products.

  • Process payments and refunds.

  • Communicate with you about your orders.

  • Respond to customer service enquiries.

  • Process returns and complaints.

  • Maintain and improve our website and services.

  • Detect, prevent, and investigate fraud or other misuse.

  • Maintain business and financial records.

  • Comply with applicable legal and regulatory requirements.

  • Send marketing communications where permitted by law and where you have provided any required consent.

4. Legal Basis for Processing — UK Customers

Where UK data protection law applies, we process personal information using one or more lawful bases, depending on the circumstances.

These may include:

  • Contract: where processing is necessary to process and fulfil your order or provide requested services.

  • Legal obligation: where we need to comply with a legal or regulatory requirement.

  • Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

  • Consent: where we ask for your consent, such as for certain types of marketing or non-essential cookies.

Where we rely on consent, you may withdraw your consent at any time.

5. Payment Information

Payments may be processed by third-party payment providers.

We generally do not need to store your complete payment card details ourselves. Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

We may retain transaction information necessary for accounting, customer service, fraud prevention, and legal compliance.

6. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Payment processors

  • Delivery and courier companies

  • Website and hosting providers

  • E-commerce and technology service providers

  • Customer support providers

  • Fraud prevention and security providers

  • Professional advisers, such as accountants or legal advisers

  • Government authorities or law enforcement where legally required

We do not sell your personal information to third parties for their own independent marketing purposes.

Third-party service providers are expected to process information appropriately and only as necessary for the services they provide.

7. International Transfers

Because we sell to customers in the UK and USA and may use service providers located in different countries, your personal information may be transferred to or processed in countries outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

8. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Keep our website functioning properly.

  • Remember preferences.

  • Understand how visitors use our website.

  • Improve website performance.

  • Help us provide relevant marketing where permitted.

Some cookies may be placed by third-party service providers.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You can also manage or disable cookies through your browser settings, although doing so may affect some website functionality.

9. Marketing Communications

If permitted by applicable law and where required, with your consent, we may send you information about products, offers, promotions, or other services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us at:

help@cdssourcing.shop

We will continue to send necessary transactional communications, such as order confirmations or delivery updates, where appropriate.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

We may retain certain information for longer where necessary to:

  • Fulfil legal or regulatory obligations.

  • Maintain financial and accounting records.

  • Resolve disputes.

  • Prevent fraud.

  • Establish or defend legal claims.

  • Maintain appropriate business records.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your UK Privacy Rights

If UK data protection law applies to you, you may have rights including:

  • The right to access personal information we hold about you.

  • The right to request correction of inaccurate information.

  • The right to request deletion of personal information in certain circumstances.

  • The right to restrict certain processing.

  • The right to object to certain processing, including certain direct marketing.

  • The right to data portability in certain circumstances.

  • The right to withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact us at help@cdssourcing.shop.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

13. Rights of US Customers

Depending on the state in which you live, you may have additional privacy rights under applicable US state privacy laws.

These rights may include rights relating to accessing, correcting, deleting, or obtaining certain information about personal data we hold about you, as well as rights concerning certain forms of data processing.

Where applicable, we will process valid privacy requests in accordance with the laws that apply to you.

To make a privacy request, contact:

help@cdssourcing.shop

We may need to verify your identity before completing certain requests.

14. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or data protection practices.

Any updated version will be posted on this page with a revised "Last updated" date.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

CDS SOURCING LIMITED
Company Number: 16332311
Fiveways, 57-59 Hatfield Road
Potters Bar, Hertfordshire
United Kingdom, EN6 1HS

Phone: +44 3308080170
Email: help@cdssourcing.shop