Shipping policy

Last updated: 19 September 2026

Thank you for shopping with CDS SOURCING LIMITED. We are committed to processing and delivering your order safely and efficiently.

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Shipping Locations

We currently ship products to customers in:

  • United Kingdom

  • United States of America

Shipping availability may vary depending on the product and delivery address.

2. Order Processing

Orders are processed after payment has been successfully received.

We aim to prepare and dispatch orders as quickly as possible. Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive shipping information where tracking is available.

3. Delivery Times

Our standard estimated delivery time is:

5–8 business days

Delivery times are estimates and may vary depending on your location, courier services, weather conditions, public holidays, customs procedures, or other circumstances outside our control.

The delivery timeframe begins once your order has been dispatched, rather than when the order is placed.

4. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the delivery destination, order size, weight, and shipping method available for your order.

5. Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been collected by the delivery carrier.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can assist you.

Before contacting us, please check:

  • Your delivery address is correct.

  • The tracking information, if provided, shows the current status of your parcel.

  • Your local delivery area has not experienced delays.

If a parcel is confirmed as lost by the delivery carrier, we will work with the carrier to resolve the issue and determine the appropriate next steps.

7. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you provide an incorrect or incomplete address and the order has already been dispatched, please contact us as soon as possible. We cannot guarantee that the delivery address can be changed after dispatch.

Additional shipping costs may apply where a parcel needs to be re-sent because an incorrect address was provided.

8. Damaged Items

Our vases and flowers are packaged with care, but products can occasionally be damaged during transportation.

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number

  • Photographs of the damaged product

  • Photographs of the packaging

  • A brief description of the damage

This information helps us investigate the issue with the delivery carrier and determine the appropriate resolution.

9. International Deliveries and Customs

For orders delivered internationally, including deliveries between the UK and USA, customs duties, taxes, import charges, or other fees may apply depending on the destination country and applicable local regulations.

Where applicable, these charges may be the responsibility of the customer.

Customs processing may also cause delays beyond our stated delivery estimate.

10. Delivery Problems Outside Our Control

CDS SOURCING LIMITED is not responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, carrier disruptions, customs delays, incorrect delivery information, or other unforeseen circumstances.

We will, however, make reasonable efforts to assist customers where a delivery problem occurs.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

CDS SOURCING LIMITED
Company Number: 16332311
Fiveways, 57-59 Hatfield Road
Potters Bar, Hertfordshire
United Kingdom, EN6 1HS

Phone: +44 3308080170
Email: help@cdssourcing.shop

We aim to respond to customer enquiries as soon as reasonably possible.